Take a free class in management communication from MIT's Sloan School of Management to get a jumpstart on the skills you'll need in this career.

Take an online class in management communication. 

The skills of a project manager are desirable qualities in a variety of careers & some even require certification. Do your research on various certification programs that would benefit your career. 

Get certified as a Project Management Professional (PMP).

Prepare to take on that leadership role by gaining valuable management tools and techniques that help improve processes within an organization.

Get Lean Six Sigma certified.

Learn about the basics of operations management by taking a class online or at your school. Discover how this skill can benefit a variety of careers. 

Take an operations management class. 

See the creative process behind the scenes of these iconic advertisements. Pay attention to the different roles that the agency leaders play in the process. What role sounds most interesting to you?

Look at the top ad campaigns of the 21st century.

Dive into this overview of a popular organizational philosophy and get started on your own system to up your productivity and start getting things done!

Practice getting organized!

Obtain a compliance certification in order to stand out in the job market or take your current career to the next level. Check out what it takes to get started today!

Become a Certified Compliance & Ethics Professional (CCEP).

First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Three: Medium Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Public Relations and Fundraising Managers

Management Occupations

Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Train workers in proper operational procedures and functions and explain company policies.

Meet with managers or other supervisors to stay informed of changes affecting operations.

Assign work schedules, following work requirements, to ensure quality and timely delivery of service.

Resolve customer complaints regarding worker performance or services rendered.

Take disciplinary action to address performance problems.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Investigate employee complaints and resolve problems following management rules and regulations.

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Direct or coordinate the activities of workers, such as hotel staff or hair stylists.

First-Line Supervisors of Personal Service Workers

Overview

Career

What First-Line Supervisors of Personal Service Workers Do

Other Job Titles First-Line Supervisors of Personal Service Workers May Have

Tasks & Responsibilities May Include

First-Line Supervisors of Personal Service Workers

Overview

Career

What First-Line Supervisors of Personal Service Workers Do

Other Job Titles First-Line Supervisors of Personal Service Workers May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by First-Line Supervisors of Personal Service Workers

Majors Related to Career

Related Careers

Related Leaders